|Support Services
for your Production Performance

Key Figures of ITESOFT Support Services

7h

Average time to restore operational conditions

98%

Satisfaction rate

3h

Average time taken to treat an incident

Full Technical and Functional Support

After deployment, ITESOFT support becomes your unique technical contact and takes into account any type of request (incident, assistance request or evolution).

They provide you with the necessary technical assistance tailored to your needs to help you to increase the performance of your project and optimise the use of your software.

With its support team, ITESOFT accompanies you on a daily basis thanks to support services that integrate maintenance and complementary packaged services.

A team of 21 engineers, ITESOFT experts, qualified on technical environment peripheral to the solutions (OS, ERP, CRM …).

International coverage to provide a consistent level of support to all of our clients’ subsidiaries.

A proven incident management process designed for maximum quality of service.

A set of tools to ensure simple, reactive and efficient support (knowledge base, customer portal, call center …).

Discover ITESOFT Ecosystem Portal! This is your dedicated space, whether you are customer, partner, technical or functional expert. It offers a multitude of services and resources for all the phases involved in your process-based application projects. The ecosystem is also an exchange platform where everyone can publish their contributions in the form of processes or applications that each member of the community can retrieve or buy from his or her designer. Customers and partners will also find all the necessary resources to keep their environments up to date and interact with the software editor. Finally, the news stream offers you information about activities related to business or technology linked with our products and solutions.

Do you have any questions about ensuring your AP automation production performance?