ITESOFT, leading provider of process and document digitalisation solutions, and Contextor, a specialist in Robotic Process Automation (RPA), announce a cross-partnership agreement. The two software vendors will benefit from the complementary of their respective offerings, enabling customer organisations to digitalise all their business processes and speed up their digital transformation.
Enabling All Data Sources to Access Business Processes
ITESOFT’s Secure Capture and Process Automation (SCPA) platform automates business processes from end-to-end through both interactive and system tasks, to accelerate processing and increase reliability while offering innovative services that increase company competitiveness and the quality of service provided to users.
This automation involves interacting with diverse internal and external information sources in real-time at every step in a given business process. SCPA achieves this by combining multiple complementary approaches, including web services, APIs, and more. The solution now adds Robotic Process Automation (RPA) to interface with closed systems that would otherwise require manual intervention.
Leveraging this technology, ITESOFT strengthens its ability to integrate with interactive applications (web sites, portals, agencies, mobile applications, etc.) and back-office applications (CRM, ERP, and proprietary solutions) supporting an organisation’s business processes.
Frederic Massy, Director of Marketing and Communication at ITESOFT, explains: “Real digital transformation involves digitalising and automating tasks from end-to-end. However, not every organisation possesses a fully open information system. Classic integration methods, such as using APIs, are not always appropriate in that case. This is why Contextor RPA is so important: regardless of their information system, all organisations can move forward with their transformation using our SCPA platform. This is particularly significant in regulated sectors where validation, control and information search constraints are very costly.”
Increasing Task Automation
Robotic Process Automation brings fast productivity gains by reproducing repetitive, low added-value tasks such as copying data from a web portal to a CRM or ERP solution.
The scope of intervention for robot agents broadens with ITESOFT technologies, as explained by Philippe Poux, General Manager of Contextor:
“We are very pleased with this partnership, which will offer benefits to our customers quickly. Until now, our robots were limited to processing structured documents, such as web forms, data entry fields in ERP and CRM interfaces. Integrating ITESOFT’s Automatic Document Reading and Automatic Document Recognition engines expands their application to include unstructured document images such as ID cards, bank details or income documents, for example.”
The intelligent combination of these two offerings therefore expands the scope of task automation while generalising access to business process automation regardless of the IT environment used by customer organisations.
Contextor’s customer portfolio includes: BNP Paribas, HelloBank, Société Générale, Natixis, ING Belgium, American Express, bpost, ENGIE, EDF, AG2R la Mondiale, Harmonie Mutuelle, Klesia, Orange, SFR, Bouygues Telecom, Vodafone, Sodexo, Worldline, AXA Assistance, BMW, Conseil Départemental du Val d’Oise, and more.